Chewy is a leading online pet supply retailer that offers a range of pet food and supplies. Its goal is to provide pet parents with expert advice and customer service, while also offering convenient shipping and return options.
In addition to selling pet foods, Chewy sells non-food items, including health products, toys, training equipment, and animal homes (kennels or aquariums). It also provides pet parents with a veterinary prescription service.
The company has a customer service team that can be reached around the clock, via phone and email. They are trained to answer any questions customers may have, and they are willing to work with you to get the best possible results.
They offer a 100% satisfaction guarantee and will replace or refund any item that is not up to par. You can also return a product within a year of purchase if you are not satisfied.
It is also a great place to shop for special needs food and supplies that are often difficult to find in brick-and-mortar stores, such as dog or cat food with specialized ingredients. These items are usually much cheaper on Chewy than you can get at your local pet store or vet, and it’s easy to use its subscription services to automatically ship new shipments whenever you need them.
Founders and employees alike share a passion for animals. This is evident in their enthusiasm for the industry and their dedication to making sure every pet has a happy, healthy life.
Their commitment to customer service is also apparent in the number of times they have re-shipped a product that was damaged or lost during shipping. They even send bereavement flowers to their customers who have recently lost a beloved pet.
In addition, Chewy has a unique customer service experience that includes the ability to connect with a pet through the website’s virtual veterinarian program. This program, called Connect With a Vet, allows pet parents to chat with a vet over the Internet to discuss their pets’ health issues.
This is a good option for those who want to order special foods or medicines for their pets, but don’t have the time to go to the vet. The virtual veterinary program isn’t available in all states, but it is available in many.
The company’s customer service is one of the reasons why it has so many repeat customers and has grown to be a national leader in the pet commerce space. Its customer service representatives have extensive knowledge of the pet industry, and they know what it takes to keep their customers happy.
They are constantly working to improve the customer experience and add new features, such as an app that allows customers to easily track their orders. They have also expanded their middle mile network, which allows for faster delivery.
As a result, Chewy’s revenue has consistently outpaced expectations over the past several quarters. In the most recent quarter, they saw 14.5% year-over-year growth. That was better than the 10.8% that Wall Street analysts expected.